Jishiyu

About Jishiyu

Jishiyu, formally known as Beijing Jishiyu Intelligent Technology Co., Ltd., is a technology firm that has developed an AI-driven, one-stop platform for cross-border e-commerce customer service. The company was established in 2021 and is headquartered in Beijing, China. Jishiyu has secured undisclosed amounts in funding, including a seed round in May 2022 from investors like Ferry Venture Capital, and an early-stage venture capital round in June 2023, with backers including JUSHUITAN Network Technology, 01vc, and Waverider Capital.

The company's core business revolves around providing integrated customer service solutions designed to enhance marketing and operational efficiency for businesses engaged in overseas trade. It targets cross-border e-commerce sellers, helping them manage customer interactions across multiple channels and streamline their operations through digitalization. The business model appears to be SaaS-based, with a free-to-install application on platforms like Shopify that may have additional charges for advanced features or per-seat licenses.

Jishiyu's platform leverages artificial intelligence to automate responses to customer inquiries regarding product characteristics, order status, and logistics tracking. Key features of the service include multi-channel management (aggregating communications from Facebook, Instagram, email, and e-commerce platforms like Shopify, eBay, and Amazon), multi-language translation, customer sentiment analysis, and data reporting. The platform aims to help sellers improve customer satisfaction, increase conversion rates, reduce complaints and returns, and build brand value through efficient, data-driven customer service management.