Interface

The company's main offering is an AI-driven platform that acts as a "personal bank teller," available 24/7 across various channels including voice, chat, and mobile. This platform is designed to automate and personalize the customer experience for financial institutions, particularly community banks and credit unions that may lack the resources to develop such technology in-house. The technology is pre-trained in over 60 banking-specific use cases and integrates with existing core banking, CRM, and LOS systems. Key products include 'Agentic Voice AI' to upgrade interactive voice response (IVR) systems, 'Agentic Chat AI' for websites and mobile apps, and 'Agentic Employee AI' which serves as a co-pilot for frontline staff to quickly find information and assist customers.

Interface.ai's solutions aim to improve operational efficiency by reducing call wait times, increasing call containment rates, and automating routine queries and transactions. For example, Great Lakes Credit Union saw its call containment rate jump from 25% to 75% after implementing the company's Voice AI. The platform also focuses on security and compliance, featuring proprietary authentication systems that use device biometrics and real-time monitoring to prevent fraud and ensure regulatory adherence. The business model includes a performance-based pricing structure, where clients pay for successful outcomes. With a client base of nearly 100 financial institutions, interface.ai is focused on expanding its market presence and enhancing its AI capabilities.