IntelliCare

About IntelliCare

IntelliCare, Inc. operates within the telephonic healthcare sector, delivering services to a diverse client base that includes health plans, self-insured employers, hospitals, and various health management organizations. The company's core business revolves around empowering individuals to actively manage their health through motivation, education, and clinical programs. It utilizes a hybrid operational model that combines a nationwide network of remote nurses with physical call centers and proprietary technology to provide 24/7 support. This structure is designed to equip people with the necessary knowledge to make informed healthcare decisions and adopt positive health habits.

The company's service portfolio includes nurse advice lines, disease management, and wellness programs. These offerings are aimed at improving health outcomes and reducing healthcare costs for their clients by providing timely access to clinical support and guidance. For instance, their services can help individuals determine the appropriate level of care needed, manage chronic conditions, and engage in preventative health measures.

IntelliCare's journey includes a significant corporate development, having been a wholly owned division of Medco Health Solutions. Medco Health Solutions itself was acquired by Express Scripts in a major transaction valued at $29.1 billion, which was completed in April 2012. This acquisition positioned the combined entity as a substantial force in the pharmacy-benefit management industry. Subsequently, Cigna acquired Express Scripts in 2018, further integrating IntelliCare's services within a larger healthcare and insurance framework.