INGAGE

About INGAGE

INGAGE is a Japanese company that develops and provides the cloud-based customer support system "Re:lation". This system is designed to reduce miscommunication and missed contacts in customer support operations by centralizing and managing inquiries from various channels, including email, phone calls, chat, and social media, on a single screen. Re:lation is used by a wide range of businesses, from small and medium-sized enterprises to large corporations, across various industries such as e-commerce and call centers.

The company's business model is based on a subscription fee for the "Re:lation" service. The pricing structure is designed to be accessible, with monthly fees for many users being under 100,000 yen. This makes it an attractive solution for businesses looking to improve customer satisfaction and operational efficiency without a large initial investment.

INGAGE is focused on addressing the challenges of customer support in the digital age. By providing a platform that integrates multiple communication channels, the company helps businesses to streamline their workflows, improve response times, and enhance the overall customer experience. The company also conducts research and publishes reports on trends in customer support, such as the adoption of chatbots, to provide valuable insights to its clients.