InDemand Interpreting

About InDemand Interpreting

InDemand Interpreting operates as a specialized technology-enabled language services provider with a singular focus on the healthcare sector across the United States. The company was founded in 2007 by a husband-and-wife team in Wenatchee, where a healthcare interpreter and a technology expert combined their respective skills to improve communication access for patients. This foundational mission addresses the critical need for clear communication between medical professionals and patients who are limited English proficient (LEP), Deaf, or hard of hearing.

The company’s business model is centered on providing seamless, on-demand language access to healthcare organizations, thereby helping them enhance patient care, reduce costs, and maintain regulatory compliance. InDemand delivers its services through a multi-modal approach that includes Video Remote Interpreting (VRI), Over-the-Phone Interpreting (OPI), and on-site interpreting. Its VRI technology platform, known as Clarity, connects healthcare providers with medically qualified interpreters in seconds. The service supports over 250 languages via phone and nearly 30 languages, including American Sign Language (ASL), through video, with the most common languages available 24/7. Clients are typically hospitals and community health centers.

A significant milestone in the company's history occurred in May 2019, when InDemand Interpreting was acquired by Stratus Video, a portfolio company of Kinderhook Industries. This merger created a dominant force in the medical interpreting market, combining InDemand's reputation for high-touch customer service with Stratus's extensive reach, particularly among large hospitals and telemedicine companies. The combined entity aimed to unify their technology platforms and interpreter pools to enhance service delivery and expand their language portfolio. Even after the merger, the plan was to keep both the InDemand and Stratus brands active.