iMediation

About iMediation

iMediation is an Australian legal technology company that developed an online platform for dispute resolution. The company was founded by barrister Laura Keily, who launched the platform in September 2019. Keily's background as a barrister provided the foundational expertise for creating a system designed to make legal resolutions more efficient and accessible. The platform was created to move commercial disputes out of traditional court settings, aiming to make resolutions simpler and more cost-effective.

The business operates as a software-as-a-service (SaaS) provider in the legal technology market. It serves legal practitioners, including mediators, arbitrators, and law firms, as well as organizations that handle a high volume of disputes. Revenue is generated through monthly and annual subscription fees for access to its platform. The company's platform provides tools for case management, automated client intake, panel management, and financial administration in one interface. It is designed to streamline the entire dispute resolution process, from initial information gathering to final settlement.

The core service is an all-in-one dispute resolution platform featuring over 30 specialized tools. Key features include automated intake forms, customizable workflows, secure client portals for communication and document sharing, and financial tools for invoicing and payments. The system can integrate with legal practice management software like Clio, which allows for automatic case file replication, saving time and reducing manual data entry. The platform is built to handle various forms of alternative dispute resolution (ADR), including mediation, arbitration, and adjudication. It aims to support sole practitioners, mid-sized resolution centers, and entities managing high-volume consumer disputes.

Since its launch, iMediation achieved several milestones, including handling over 10,000 cases and registering more than 16,000 users. The company secured collaborations with governmental bodies, such as the Victorian Civil and Administrative Tribunal (VCAT) in Australia and a partnership with the New Zealand government to launch a sports-related complaints and mediation service. It successfully raised approximately $19 million in investment and grant funding from various investors, including Thorney Investment Group, Wunala Capital, and Perennial Private Investments. Despite its initial growth and successful funding rounds, the company was placed in voluntary administration in Australia in October 2023, following the departure of its founder and CEO earlier that year.