HiOctave

About HiOctave

HiOctave is an AI software company that provides a platform to help small and mid-sized businesses (SMBs) automate and personalize customer experiences. Launched in October 2025 with $15 million in financing, the company was incubated and co-founded by Andy Lee, the founder and Executive Chairman of Alorica, and Anand Chandrasekaran, a Managing Partner at Celesta Capital. Golan Agmon, formerly the eCommerce COO at Wix, joined as a co-founder and serves as the CEO. The founding team combines expertise in large-scale customer experience operations, SMB platform development, and AI product leadership.

The company's business model is centered on delivering enterprise-grade automation and AI-driven tools at price points accessible to SMBs. HiOctave aims to help these businesses deliver high-touch, high-trust customer service without the significant overhead typically associated with such systems. The platform is designed for lean teams and founders, offering a mobile-first user experience.

HiOctave's core product is an AI-powered platform that combines AI agents with human oversight to manage customer interactions. Key features include autonomous voice and digital agents for tasks like booking, automated quality monitoring, voice-of-the-customer analytics, and tools for escalating issues to human agents. This hybrid approach of AI and human agents is intended to handle repetitive tasks while allowing staff to focus on more complex customer engagement. The platform is also designed to generate knowledge bases and provide insightful reports. By verticalizing its AI, the technology can adapt to the specific needs of different business types, from lead management to personalized customer engagement.