Hicuity Health (Formerly Advanced ICU Care)

About Hicuity Health (Formerly Advanced ICU Care)

Hicuity Health, formerly known as Advanced ICU Care, operates as a high-acuity telemedicine service provider for healthcare facilities. Founded in 2006 by Dr. Isabelle Kopec, a practicing intensivist, the company was established as the first independent tele-ICU provider in the nation. Dr. Kopec's background in critical care medicine and her role as a past president of the medical staff at a St. Louis health center shaped the company's foundation, emphasizing seamless collaboration between Hicuity's remote clinical staff and the hospital's bedside team. The business model is centered on partnering with hospitals, health systems, and post-acute care facilities to deliver 24/7 monitoring and care by expert clinical teams. This provider-to-provider virtual care is designed to support on-site staff, alleviate workforce burdens, and improve patient outcomes.

The company rebranded from Advanced ICU Care to Hicuity Health in January 2021 to reflect its expanded portfolio of services beyond the intensive care unit. This expansion was a significant milestone, acknowledging the company's growth into the largest provider of tele-ICU and remote cardiac telemetry services. Under the leadership of Chairman and CEO Lou Silverman, who has over 25 years of experience in healthcare IT and services, the company has more than tripled the number of hospitals it serves. The company generates revenue by providing its technology-enabled services to partner healthcare facilities, caring for over 160,000 patients annually across more than 145 hospitals in 35 states.

Hicuity Health's core service is its tele-ICU offering, which connects a remote team of intensivists and critical care nurses with ICU patients around the clock. The service portfolio has grown to include remote inpatient telemetry, virtual nursing, virtual sitter services, and wearable smart device monitoring. These services are powered by the proprietary Hicuity HUB workflow management platform, which allows for customized workflows and facilitates integrated care. A key offering is the shared services model, where Hicuity Health provides the technology, operations, and a collaborative clinical staffing model, enabling larger hospital systems to deploy tele-ICU care without building the infrastructure from scratch. This approach offers a tangible return on investment and provides crucial support for bedside teams in high-acuity environments.