Helpfeel

About Helpfeel

Helpfeel Inc. is a technology company that provides an AI-driven knowledge data platform designed to enhance customer self-service and internal knowledge sharing. The company was founded in December 2007 by CEO Isshu Rakusai.

The core of Helpfeel's offering is its enterprise search platform that utilizes patented intent prediction technology combined with generative AI. This system is designed to understand ambiguous queries, spelling variations, and natural language questions to guide users to the correct information, thereby reducing the volume of customer inquiries and the workload on support staff. The platform's features include AI-powered search, a contact form that suggests solutions as users type, and analytics tools to provide insights into customer behavior and common issues.

Helpfeel's business model is centered on providing a suite of products as a service to its clients, who are primarily enterprise-level companies in sectors like finance, retail, and manufacturing. The company's main offerings include "Helpfeel," a self-service AI system; "Cosense," a knowledge base for internal collaboration; and "Gyazo," a screen capture tool. Helpfeel makes money through initial setup fees and recurring monthly subscriptions for its platform. It emphasizes a partnership approach, assisting clients with everything from initial setup and content migration to ongoing operational improvements and data analysis to ensure results.

The company has seen significant growth, raising a total of $144 million over six funding rounds. Its latest funding was a Series E round, which will be used to accelerate product development, expand applications for customer service and internal operations, and pursue international growth, starting with North America. As of August 2025, the platform had been adopted by over 700 sites.