GreyLabs AI

About GreyLabs AI

GreyLabs AI is a Mumbai-based enterprise technology company founded in October 2023 by the husband and wife team, Aman Goel and Harshita Srivastava. The founding team, which also includes Debabrata Basak, Raj Sanghavi, Shivam Gupta, and Shreyas Patel, previously co-founded Cogno AI, a conversational AI platform acquired by Exotel in 2021. Goel, an IIT Bombay alumnus, serves as CEO, while Srivastava, an IIT Kanpur alumna, is the Chief Product and Technology Officer, leveraging their prior experience in the enterprise AI sector to address challenges in the financial industry.

The company provides a generative AI-powered platform specializing in speech and text analytics for banks, financial services, and insurance (BFSI) clients. It addresses the inefficiency of manual call auditing by enabling the analysis of 100% of customer interactions across calls and emails. The platform uses a speech-to-text engine with near-human accuracy and large language models fine-tuned for the BFSI sector to extract insights. Key use cases include improving the productivity of call center agents in sales and collections, automating quality assurance to ensure regulatory compliance, identifying lead generation and cross-sell opportunities, and providing management with insights to refine products and processes. The business model is usage-based, charging clients on a per-minute basis for processing call recordings.

In June 2024, GreyLabs AI secured over $1.5 million in a seed funding round led by Matrix Partners India (now Z47). The round also included participation from notable angel investors such as the founders of OfBusiness, MoEngage, Uni Cards, and Scapia. The company serves over ten large enterprise clients, including major Indian banks and insurance firms, and aims to grow its client base to over 30 and achieve more than $1 million in revenue in fiscal year 2025. Future plans include expanding language support, developing email analytics, and piloting real-time agent assistance features.