Gomez, Inc.

About Gomez, Inc.

Gomez, Inc. was established in 1997 by Julio Gomez, John Robb, and Alexander Stein as Gomez Advisors. Initially focusing on the financial services sector, the company gained prominence with its "Internet Scorecard," a proprietary system for evaluating and ranking the quality and performance of e-commerce websites. This scorecard became a respected benchmark, particularly within the online brokerage industry, with a high ranking from Gomez seen as a significant achievement. Building on this success, the firm expanded its evaluations to cover a wide array of online retail and service industries, including travel, apparel, and electronics. The business catered to both consumers seeking reliable website information and to the e-business firms themselves.

The company's offerings were structured to serve a dual audience. For consumers, the scorecards provided transparent rankings on criteria like ease of use and customer service. For businesses, Gomez developed subscription-based services. In 2000, it launched GomezPro, a B2B portal designed to assist companies with their e-commerce strategies, and GomezNetworks, which offered real-time monitoring and diagnostics of website and transaction performance. The core business model revolved around providing these performance measurement, load testing, and cross-browser testing services on-demand through a Software as a Service (SaaS) model. This platform allowed clients, ranging from small businesses to major enterprises like Adobe, Amazon, and Google, to test and measure their web and mobile applications from a global network of over 100,000 locations.

A significant milestone in the company's history was its acquisition by Compuware Corporation in November 2009 for $295 million in cash. At the time of the acquisition, Gomez was headquartered in Lexington, Massachusetts, and employed 272 people. The deal was positioned as a strategic move to create a unified Application Performance Management (APM) solution, combining Compuware's strength in enterprise data centers with Gomez's expertise in internet and mobile application performance. Following the acquisition, the Gomez brand and its technology portfolio were retained as the Web-performance division of Compuware. The business unit eventually became part of Dynatrace, which was spun off from Compuware and later acquired by Thoma Bravo.