Go Maps, Inc.

About Go Maps, Inc.

Go Maps, Inc., which operated as Go Insurance, was an insurtech firm founded in 2014 by Kevin Pomplun. The San Francisco-based company developed an internet-first platform for the private passenger auto insurance market, securing $27.3 million in funding from investors such as Felicis Ventures and Khosla Ventures. The company's core offering was an application-based service designed to streamline the insurance process; users could scan their driver's license, complete forms, tailor their coverage, and manage claims directly through the app.

The firm's business model pivoted on a critical partnership established in 2019 with Topa Insurance Company, which acted as the underwriter for the policies sold. Under this agreement, Go Maps was responsible for the entire customer lifecycle, including sales, policy management, and claims handling for Topa's auto insurance products distributed via the Go Maps application. At its operational peak, the program served approximately 12,000 policyholders, with a significant concentration of over 10,000 customers located in California.

However, the company's trajectory was significantly altered by regulatory actions. The California Department of Insurance initiated an investigation following consumer complaints about the mishandling of claims. The investigation found multiple violations of consumer protection laws, including delays in paying claims, failure to acknowledge receipt of claims within statutory deadlines, and the use of an unlicensed insurance adjusting firm. These regulatory challenges culminated in a settlement in October 2023, under which Go Maps, Inc. agreed to pay a $150,000 fine and surrender its insurance license.