GlobalServe

About GlobalServe

Established in 1996, GlobalServe operates as a pivotal player in the global IT procurement and service management sector. The company was acquired by PC Connection in October 2016, a move designed to enhance support for multinational clients by leveraging GlobalServe's extensive network. This acquisition integrated GlobalServe as a subsidiary, expanding Connection's international reach.

GlobalServe's core business revolves around simplifying the complexities of international technology procurement for large organizations. The company provides an end-to-end solution for IT asset lifecycle management, from procurement and deployment to ongoing support and eventual asset disposal. Its client base includes multinational corporations across various industries, such as automotive and media, that require a streamlined process for managing their global IT investments. Revenue is generated by providing these comprehensive IT supply chain services.

The company's flagship offering is the OneSource platform, a proprietary procurement engine that serves as a single point of contact for purchasing and managing IT assets globally. This platform provides clients with real-time, web-based reporting and dashboard access to track IT assets throughout the supply chain. Key services delivered through this platform include hardware break/fix, data backup and recovery, installations, moves, adds, and changes (IMAC), and consulting. A significant operational advantage is its network of approximately 500 partners and 25,000 OEM-authorized service professionals spread across 174 countries, enabling localized support in the appropriate language and currency.

The leadership team includes Jamal Khan as CEO, Stan Boncic as Director of Technology, Peter Waters as Director of Enterprise and Direct Sales, and Chris Ryan as VP of Finance. Since its inception, GlobalServe has raised a total of $12.9 million in funding over seven rounds, with its first round recorded on August 20, 2002. The firm's investors have included entities such as CrossTechnology Venture Partners and MMV Financial.