Gitple

About Gitple

Gitple develops an interactive, cloud-based customer support platform. Founded in 2017, the company provides a Software-as-a-Service (SaaS) solution that integrates live chat and AI-powered chatbots to manage customer communications across various channels like websites, mobile apps, and messengers. This hybrid system allows FAQ bots to handle initial inquiries, with the option to seamlessly transition to a human agent for more complex issues.

The platform is designed for businesses of all sizes, from startups to large enterprises, aiming to enhance customer service efficiency and sales. Key features include an intuitive bot builder, integrated management of all customer contact points into a single dashboard, and plug-ins for easy integration into mobile applications. Its business model is subscription-based, offering different plans based on usage volume, as well as a built-in type for clients requiring customization and heightened security. Notable clients include Hyundai E&C and Lotte Home Shopping's Cocoya.

The South Korea-based company has gone through several funding rounds, including a Series B in July 2022. In September 2023, Gitple was acquired by Quarterback Group.