GetVocal AI

The company emerged from stealth in January 2025 with a €2.7 million pre-seed funding round led by Speedinvest and Elaia. This was followed by a significant $26 million (€22 million) Series A round in November 2025, led by Creandum with continued participation from Speedinvest and Elaia, bringing GetVocal's total funding to $30 million. This capital is intended to fuel product innovation, market expansion across Europe, and team growth. The company serves 23 markets, with major clients including Vodafone, Glovo, Movistar, and Capita, and is running a pilot with Deutsche Telekom.

GetVocal's core offering is a platform that orchestrates collaboration between human and AI agents, described as a shift from "humans assisted by AI" to "AI powered by humans". This hybrid model allows businesses to automate customer interactions while maintaining human oversight for crucial decisions, nuanced cases, and governance. The platform blends rule-based, deterministic logic with the adaptability of large language models (LLMs) to ensure conversations are both compliant and flexible. Key features include a "Conversational Map" graph-based technology, an Agent Control Center for real-time monitoring, and a Hybrid Workforce management system. This approach is designed to align with strict European regulations, including the EU AI Act, by ensuring data sovereignty, auditability, and transparency. The platform can be deployed on-premise, in a private cloud, or in a hybrid setup.

The business targets mid-market and enterprise B2B organizations, particularly in sectors like SaaS, finance, insurance, and telecommunications. Use cases for its AI agents include lead qualification, customer onboarding, retention campaigns, and 24/7 customer support across multiple languages and channels like voice, chat, and WhatsApp. By automating routine tasks, the platform allows human agents to focus on more complex and high-value interactions, aiming to reduce operational costs and improve customer satisfaction.