FrenzoFinserv

The core of its offering, FrenzoCollect, is a cloud-based, omni-channel platform that utilizes data science, machine-driven analytics, and behavioral science to improve debt recovery rates. The system, also referred to as Robo Plus, analyzes alternate data sources and employs deep segmentation to create intelligent outreach campaigns. It determines the optimal communication channel (such as IVR, SMS, WhatsApp, and email), timing, and message content to engage with borrowers. The platform automates communication, provides personalized payment links to facilitate digital recovery, and uses analytics to continuously refine its strategies based on engagement data. It is designed to handle the entire debt lifecycle, from pre-delinquency to recovery from non-performing assets (NPAs) through pre-litigation processes.

FrenzoFinserv emphasizes a compliant and ethical approach to collections, aiming to provide a convenient and empathetic experience for borrowers to improve engagement. The platform is built to be scalable and secure, with robust system controls to ensure data confidentiality. By streamlining the collections process, the company aims to enhance portfolio quality, reduce NPAs, and increase operational efficiencies for its clients.