Flai

The core of Flai's service is an AI assistant that manages inbound and outbound calls, text messages, and emails. This system is built to schedule test drives, service appointments, and handle recall campaigns without human intervention, ensuring no customer inquiry is missed. By integrating with a dealership's existing Dealer Management System (DMS) and Customer Relationship Management (CRM) software, the platform aims to provide a seamless implementation. The business model addresses the issue that a majority of dealership leads arrive outside of standard business hours, which can cost an average dealership a significant amount in lost annual revenue.

Flai’s platform offers several key features. It provides continuous, 24/7 coverage for customer communications. The system is multi-channel, engaging customers through calls, SMS, and email to secure appointments. The service is presented as a secure, dealer-ready solution, emphasizing fast integration and providing full call logs for transparency. The company is based in San Francisco.