Exult

The company's primary business was providing comprehensive HR outsourcing solutions to Global 500 corporations. This involved the design, implementation, and management of essential HR processes. Its service portfolio was extensive, covering administrative functions like payroll and benefits plans, as well as more strategic areas such as recruitment, learning, and development. Exult also offered financial process outsourcing, including accounts receivable, general ledger, and procurement tools. A key component of its offering was the 'myHR' intranet technology, a web-based portal that gave clients' employees direct access to their HR data, news, and performance evaluations, and allowed them to perform transactions like adding dependents to a health plan. Revenue was generated through long-term, large-scale contracts with major clients like BP, Bank of America, and International Paper.

Initially funded by private equity firm General Atlantic, Exult experienced rapid growth. A significant milestone was its successful Initial Public Offering (IPO) in 2000. The company expanded its global footprint with operations across the Americas, Europe, and Asia. Throughout its history, Exult made strategic acquisitions, including Gunn Partners Inc. in 1999 and the international BPO operations of PricewaterhouseCoopers in 2003. The company's trajectory culminated in its own acquisition by Hewitt Associates in 2004 for approximately $795 million in an all-stock transaction. This merger created a dominant force in the HR BPO industry. Following the acquisition, Madden remained involved in an integration and business development capacity before moving on to other ventures.