Encover

About Encover

Founded in 2000, Encover, Inc. established itself as a specialized provider of an enterprise software platform focused on service contract and subscription management. The company was strategically positioned to assist manufacturers and their extensive channel partners in the marketing and sales of service agreements. Based in South Jordan, UT, Encover operated within the business and productivity software sector.

The firm's core business centered on increasing service-related revenues for its clients. This was achieved through a multi-faceted solution that combined a proprietary software platform with outsourced services. Clients, which included major high-tech manufacturers like Cisco and Avaya, utilized Encover to manage the complexities of service contract sales. The business model integrated dedicated sales professionals, multi-channel marketing programs, and a self-service e-commerce engine to streamline the entire service contract lifecycle.

Encover's platform offered a comprehensive suite of tools designed to manage, market, and sell service contracts effectively. This solution was not merely a software offering; it was a blend of people, processes, and technology tailored to the high-tech manufacturing sector. The key benefit for clients was a significant boost in both revenue and profit margins derived from services. Over its operational period, the company successfully raised $28.1 million in funding from venture capital firms such as Baird Capital, DCM Ventures, and Sigma Partners. The company's trajectory culminated in its acquisition by TD Synnex on November 18, 2010, marking its exit from the market as an independent entity.