eConsult

The firm's business model is centered on providing its digital platforms to NHS entities, including GP practices, Primary Care Networks, and hospitals, which can be funded directly or through central NHS funding streams like the GP Forward View. Its core offerings, eConsult and eTriage, aim to streamline patient access and improve clinical efficiencies. The primary clients are NHS-based GP practices, Urgent Treatment Centres, and hospital Emergency Departments. In October 2024, eConsult was acquired by Huma, a global healthcare technology company, integrating its services into Huma's broader digital health platform.

The company's flagship product, eConsult, is an online consultation platform used in over 3,200 NHS GP practices. It allows patients to submit their symptoms or requests electronically to their own GP, access NHS self-help information, and use a symptom checker at any time. This system gathers a structured history from the patient, enabling practice staff to triage cases effectively, directing patients to the appropriate care setting—be it a remote consultation, a phone call, or a face-to-face appointment. For emergency care, eTriage facilitates patient check-in and automates clinical prioritization upon arrival at a hospital. Patients use tablets to enter their medical history, which allows for quicker identification of the most critically ill individuals and reduces waiting times.