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ParcelLab
Bringing people and brands closer together by closing the experience gap post-sales and beyond
About ParcelLab
ParcelLab is a global enterprise software provider that specializes in enhancing the post-purchase experience for customers. The company operates in the e-commerce market, serving brands that aim to improve customer satisfaction and increase revenue. ParcelLab's business model is centered around the use of machine learning and low latency API to provide accurate delivery dates, thereby improving conversion rates and reducing cart abandonment.
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The company offers a range of services designed to boost customer engagement and drive sales. These include personalized communications that fill information gaps and a digital returns portal that makes returns more sustainable and enhances the customer experience. The company also provides secure, enterprise-grade infrastructure, which includes three modules: Insights, Connect, and Security.
ParcelLab's revenue is likely generated through a subscription-based model, where clients pay for the services and features they use. The company's flexibility and speed in implementing changes have been praised by clients, suggesting a strong focus on customer service.
One of ParcelLab's notable clients is FARFETCH, a luxury fashion platform. ParcelLab has helped FARFETCH control the customer journey, resulting in 72% positive feedback. This shows the company's ability to handle complex fulfillment chains and communicate this complexity to customers.
In summary, ParcelLab is a post-purchase software provider that uses technology to improve customer satisfaction and increase revenue for brands in the e-commerce market.
At a glance
- Status
- Operational
- Founded
- 2015
- Headquarters
- Munich, Germany
- Employees
- 161
- Open positions
- 12
- Dealroom signal
- 67.2/100
- Industry
- Marketing
- Sub-industry
- CRM & Sales
- Sector
- Marketing, Retail, Industrial Technology, Ecommerce Logistics, Logistics Tech, Ecommerce Shipping, start2 group, German Accelerator
- Business model
- SaaS
- Client focus
- b2b
Latest news
Press, funding announcements and product moves mentioning ParcelLab.
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| SERIES COther financing | May 2021 | $102M | $407M | Endeit Capital · Capnamic Ventures · Coparion · Insight Partners | ↗ |
| SERIES BOther financing | Oct 2019 | $2.2M | $8.8M | Coparion · Capnamic Ventures | — |
Financials
Revenue, earnings and other financial measures where available. Years marked “E” are estimates.
Growth signals
Latest recorded traffic for ParcelLab is 3.1M monthly website visits, up 34.8% over the last three months. ParcelLab's team declined 1.2% over the past year.
Open positions
Similar companies
Company identity and context are open; selected comparison metrics preview what is available on the platform.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Seed2 investors entered at this stage
SpeedUP! Europe
Bayern Kapital
Series A3 investors entered at this stage
TAKKT
Coparion
Capnamic Ventures
Series B and later2 investors entered at this stage
Insight Partners
Endeit Capital
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about ParcelLab on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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