Devenson

About Devenson

Devenson operates as a consulting and expertise firm centered on Salesforce.com solutions, positioning itself as an alternative to traditional IT service companies and generalist consulting firms. The company was co-founded by Frédéri Scotto and Thierry Russo. Scotto, a graduate of Euromed Marseille, Middlesex University, and IAE Montpellier, brings over 15 years of international experience in product and service marketing and business development across various sectors including IT, telecoms, robotics, and pharmaceuticals. Russo, a graduate of ESC Pau and the University of Law in Toulouse, began his career at SAGE and has extensive experience in the international telecom sector, having worked for companies like Prosodie and Oberthur Technology. His background also includes involvement in the development of several startups.

The firm's core business is to assist small to large enterprises in optimizing their customer relationship management (CRM) processes. Devenson provides services across France from its offices in Aix-en-Provence and Paris. Its business model is based on providing consulting services to help clients redefine their sales, marketing, and customer service processes using Salesforce's cloud computing solutions. The company makes money by implementing, customizing, and developing on the Salesforce platform, as well as providing training and ongoing support to its clients.

Devenson offers a comprehensive suite of services covering the entire project lifecycle, from initial needs assessment and solution selection to implementation, customization, and integration with existing systems. A key part of their offering is change management support to ensure user adoption and maximize return on investment. The company's technical team, certified in DEV401, handles custom development using Apex and VisualForce and integration with web services. Furthermore, they provide personalized training programs designed for rapid skill acquisition, ensuring clients can leverage their CRM solution effectively from the start. This pragmatic approach focuses on aligning the CRM system with the client's commercial objectives to support their growth.