Daupler

About Daupler

Daupler provides a response management system for the utilities and public works sectors, targeting municipalities, investor-owned utilities (IOUs), and cooperatives. The company was founded in 2016 by John Bertrand and Ryan Rosenbaum. Bertrand, the current CEO, drew upon his 15 years of experience in public works and utilities, where he identified significant inefficiencies in traditional methods for managing service requests and emergency responses. Together with CTO Ryan Rosenbaum, he developed a platform to streamline these critical procedures.

The company's core offering is a cloud-based, software-as-a-service (SaaS) platform, the Daupler Response Management System (RMS). This system functions as an end-to-end solution to manage incidents like water main breaks or power outages by automating the identification, triage, and dispatch of resources. It integrates various inputs such as customer calls, web portals, and SCADA system alerts. Leveraging an AI-driven algorithm, the platform analyzes and prioritizes incidents, routes information to the correct personnel based on client-defined rules, and automates the call-out process to assemble field crews, which can conform to union requirements. The business generates revenue through its software platform and supplementary services.

Key features include 'Daupler Engage,' which allows customers to submit photos, receive status updates, and track response progress, and 'Daupler Notify' for mass communication during events. The platform also offers an analytics module that provides insights through tools like incident heat maps. For clients needing additional support, Daupler provides 'Daupler Answering,' a 24/7 call center service staffed by teams trained in utilities and public services. The system is designed to integrate with existing client systems like OMS, work order, and CIS/ERP to streamline workflows. The company reports that clients have seen up to a 50% reduction in response times and an 80% decrease in response costs.

Headquartered in the Kansas City area, Daupler participated in the Techstars Kansas City accelerator in 2018. The company has undergone several funding rounds, raising a total of $24.1M. A significant milestone was securing $15 million in a Series B round in March 2025, led by Aqualateral, with participation from existing investors like KCRise Fund and Burnt Island Ventures. This capital is intended to fuel product innovation, particularly in AI-driven data analysis, and support expansion into the electric utility market and internationally into the UK and EU. Daupler serves clients in 38 U.S. states, Canada, and New Zealand and has been recognized on the GovTech 100 list for four consecutive years.