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Daksh eServices
A range of web enabled customer care services
About Daksh eServices
Daksh eServices was a third-party BPO service provider based in Gurgaon, India. The company offered a range of web-enabled customer care services, including email response, real-time chat, knowledge management, and eCRM architecture. It also provided customer care and acquisition services, as well as technical support services for its clients.
Daksh eServices was founded in 2000 and primarily served the US market, with a small percentage of its revenue coming from Europe. The company was acquired by IBM in 2004 to enhance its business process outsourcing capabilities and gain a stronger foothold in the Indian market.
Source: Dealroom company dataAt a glance
- Status
- Acquired
- Founded
- 1999
- Headquarters
- Sunnyvale, United States
- Open positions
- None listed
- Dealroom signal
- 17.3/100
- Industry
- Education
- Sector
- Edtech, Intellectual Property, Messaging, Consulting Services, Chat
- Client focus
- b2b
- Links
- Website
Knowledge graph
More headlines
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| ACQUISITION✓Exit | Apr 2004 | $0 | — | IBM | — |
| LATE VC✓Equity / VC | Oct 2002 | $21M | $84M | General Atlantic | — |
Financials
Revenue, earnings and other financial measures where available. Years marked “E” are estimates.
Growth signals
Latest recorded traffic for Daksh eServices is 170 monthly website visits, up 54.5% over the last three months.
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Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Series A1 investor entered at this stage
Citi
Series B and later1 investor entered at this stage
Other known investors1 additional known investor
IBM
Source: Dealroom Talent Intelligence.
Global footprint
Market sentiment
An AI-synthesised read of the highest-engagement posts about Daksh eServices on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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