CyberRep

About CyberRep

CyberRep, Inc. operated as a provider of customer relationship management (CRM) and business process outsourcing (BPO) services. Founded in 1991 by S. Tien Wong, who served as Chairman and CEO, the company established itself as a significant player in the CRM outsourcing industry. Wong, a technology entrepreneur and angel investor, leveraged his expertise to guide CyberRep's growth. His background includes chairing several other technology and investment firms, demonstrating a long-standing involvement in the tech sector.

The company's business model revolved around operating a network of customer interaction centers across the United States. Through these centers, CyberRep delivered a suite of services including customer care, technical support for inbound calls, email and web communications, payment processing, and fulfillment. The primary clientele consisted of companies in the telecommunications, wireless, technology, and consumer products industries. By 2002, the company was handling over 20 million transactions annually and had generated revenue exceeding $60 million.

CyberRep's growth trajectory was marked by consistent profitability for 11 consecutive years and recognition in Inc. magazine's list of fastest-growing private companies for four years in a row (1997-2000). At its peak, the company employed over 2,300 people across nine interaction centers. The company's journey culminated in its acquisition by Affiliated Computer Services (ACS), a Fortune 500 company, on January 17, 2003. This acquisition was intended to bolster ACS's business process outsourcing solutions by integrating CyberRep's customer care capabilities and management. The business unit that was once CyberRep is now part of Conduent, a spinoff of Xerox.