Contactable

Contactable provides a digital identity orchestration platform designed to streamline and automate Know Your Customer (KYC) and client onboarding processes. Founded in 2009 by Shaun Strydom, the company originated from the idea of creating a digital identity that mirrors an individual's physical one. Headquartered in Centurion, South Africa, Contactable serves a diverse client base across financial services, telecommunications, retail, real estate, insurance, and automotive sectors.

The company's core offering is an Integrated Identity Platform (IIP) that consolidates various identity verification processes into a single, configurable solution. This platform enables businesses to verify customer credentials in seconds by integrating with multiple data providers, bureaus, and agencies. Contactable utilizes a range of biometric technologies, including facial recognition, palm vein biometrics, liveness detection, and voice biometrics, to ensure secure authentication and prevent fraud. The AI-driven platform handles 150,000 to 200,000 KYC verifications monthly and processes between 25 to 30 million API calls per month for various identity-related workflows.

Contactable's business model is service-based, offering solutions like digital onboarding, e-KYC, company verification, and Self-RICA SIM registration. This allows clients to digitize compliance and customer-centric processes without the complexity of managing multiple licenses and software installations. The platform is designed to handle challenges such as poor data quality from customers while maintaining risk, reputation, and security standards for its clients. In addition to its identity solutions, the company also offers a mobile CRM for small enterprises and marketing professionals, which integrates with platforms like WordPress to manage and convert online leads.

Keywords: digital identity, identity orchestration, KYC, biometric identity proofing, customer onboarding, identity verification, compliance, e-KYC, fraud prevention, facial recognition, voice biometrics, data integration, API, digital onboarding, financial services, telecommunications, retail, automotive, mobile CRM, lead management