Community Connect

About Community Connect

CommunityConnect Labs operates as a public interest technology provider, offering digital engagement solutions tailored for government agencies and nonprofit organizations. Founded in 2017 by Perla Ni, the company emerged from the team behind GreatNonprofits to address the persistent challenge human services providers face in connecting with their target communities, particularly those that are hard-to-reach or underserved. The firm's genesis is rooted in its founder's extensive background in social innovation; Perla Ni previously established the Stanford Social Innovation Review, a prominent journal on nonprofit management, and GreatNonprofits, a platform for crowdsourced reviews of non-profit organizations. This experience directly informs the company's mission to leverage technology for social change.

The company's business model centers on providing both technology platforms and strategic services to its clients. Revenue is generated by offering a suite of digital communication tools designed to meet clients where they are. These tools include AI-powered virtual assistants (chatbots), two-way and broadcast SMS messaging, and Interactive Voice Response (IVR) systems. This technology facilitates a range of functions, from answering frequently asked questions 24/7 to sending appointment reminders, conducting eligibility screenings for benefits like Medicaid, and broadcasting emergency alerts. The client base consists of state and local governments, foundations, and social service nonprofits.

Beyond the software, CommunityConnect Labs provides implementation and consulting services. This involves a human-centered design approach to craft digital outreach strategies, create culturally appropriate content in multiple languages, and train clients to effectively engage their audiences. The firm operates as an Amazon Partner, utilizing Amazon Connect to build and maintain omnichannel contact center solutions for its clients, integrating voice, SMS, webchat, and email. This comprehensive approach allows the company to deliver customized solutions for specific needs, such as managing Medicaid redetermination processes, improving public health communication, or increasing participation in the U.S. Census.