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CitiBox

Transportation · Madrid, Spain · Founded 2015

Citibox is a technology-driven company specializing in smart parcel lockers designed to streamline last-mile delivery in urban environments. The company installs secure, automated parcel boxes directly inside residential buildings, allowing residents to receive packages from any courier or online retailer at any time, even when they are not home. This system eliminates missed deliveries, enhances package security, and provides a fully contactless experience. The lockers operate 24/7, are free for both residents and property owners, and offer insurance coverage for stored parcels. Users receive real-time notifications via the Citibox mobile app, which provides tracking, secure access codes, and customer support. Couriers benefit from a universal delivery point, increasing first-attempt delivery success and reducing operational inefficiencies. Citibox’s model also contributes to sustainability by minimizing repeated delivery attempts, thereby lowering the carbon footprint associated with urban logistics. Citibox operates primarily in major cities such as Madrid, Barcelona, and London, and partners with leading courier companies and property managers to expand its network. The service is positioned as a scalable, user-friendly solution that addresses the growing demands of e-commerce and urban living. Keywords: smart parcel lockers, last-mile delivery, urban logistics, contactless delivery, package security, courier integration, e-commerce, sustainability, mobile app, residential buildings