Chime Solutions

About Chime Solutions

Chime Solutions operates as a U.S.-based business process outsourcing (BPO) provider, specializing in customer care services. The company, a certified Minority Business Entity, was founded in 2016 by the husband-and-wife team Mark and Shelly Wilson, who serve as CEO and COO, respectively. This venture is not their first in the industry; the Wilsons previously founded Ryla Teleservices in their basement in 2001, growing it to over 3,000 employees and $100 million in revenue before selling it in 2010. Mark Wilson's career, which started with a business degree from Wilberforce University and included roles at Dun & Bradstreet, was significantly shaped when he was tasked with turning around an underperforming call center, an experience that provided the foundation for his entrepreneurial pursuits.

The company's business model is centered on establishing large, state-of-the-art contact centers in U.S. communities with high unemployment rates, thereby creating jobs and fostering local economic growth. This social impact mission is a core tenet of their strategy. For instance, their inaugural center in Morrow, Georgia, was established by converting a former J.C. Penney store into a 1,500-seat facility. Chime Solutions generates revenue by providing customized, flexible BPO solutions, with a focus on inbound customer care, to a client base that includes Fortune 500 corporations and mid-sized companies across various sectors like financial services, insurance, healthcare, and telecommunications. These clients are often drawn to Chime's commitment to community support.

Chime Solutions delivers its services through a cloud-based customer platform, handling everything from general customer care to seasonal and BPO support. The firm distinguishes itself by offering U.S.-based services, which appeals to corporations seeking high-quality, onshore outsourcing partners. The leadership team brings a collective experience of over 75 years in the contact center industry. This expertise, combined with a focus on employee development and internal promotion, aims to deliver consistent quality and ensure long-term customer retention for its clients.