ChartSpan Medical Technologies

About ChartSpan Medical Technologies

ChartSpan Medical Technologies operates as a managed service provider of chronic care management (CCM) programs in the United States. The company was founded in 2012 by brothers Jon-Michial Carter and Patrick Carter, along with Shane Grivich. Jon-Michial Carter brought an extensive background in technology and business operations, having led several companies to successful exits, while Patrick Carter provided deep clinical expertise from his 20 years as a practicing clinician, creating a strong founder partnership.

Originally focused on a patient-facing mobile app for managing health records, the company pivoted in 2015 to align with the evolution of chronic care management reimbursement models. This strategic shift proved successful, and within five years, ChartSpan became the largest CCM service provider in the nation based on its active monthly enrolled patient population. Headquartered in Greenville, South Carolina, the company has attracted significant investment, raising a total of $37.1 million over six funding rounds, including a $15 million Series A in 2019 led by BIP Capital.

ChartSpan's business model is centered on forming partnerships with physicians, clinics, and health systems to deliver turnkey care coordination and compliance programs. The company generates revenue by managing these programs, which are designed to increase practice profitability through new, recurring revenue streams and improved performance in value-based care models like Medicare's Merit-Based Incentive Payment System (MIPS). For its clients, ChartSpan typically retains 30-40% of the direct revenue it generates, with no upfront costs for the healthcare provider. Its primary clients are healthcare providers, ranging from small practices to large health systems, who serve Medicare patients with two or more chronic conditions.

The core service is a comprehensive Chronic Care Management program that acts as an extension of a doctor's practice. This service includes identifying and enrolling eligible patients, monthly outreach from a dedicated care team, a 24/7 nurse hotline, assistance with appointment scheduling and prescription refills, and creating personalized care plans. By handling these care coordination activities, ChartSpan helps reduce the workload on practice staff, improves patient outcomes, and fosters stronger patient-provider relationships. The company also offers complementary services, including Annual Wellness Visit (AWV) software called RapidAWV™, Advanced Primary Care Management, and quality improvement services that help providers close gaps in care and improve their quality scores at no extra charge.