Changepoint

The business operates as a software-as-a-service (SaaS) provider, serving midsize to large, multinational enterprise clients. Its target market consists of services-first organizations, particularly in sectors like IT, engineering, and professional services that manage complex project workflows. The company’s revenue model is based on selling access to its software platform, which can be deployed on-premises or in a private cloud.

The Planview ChangePoint platform is designed to manage the entire quote-to-cash lifecycle for services organizations. It integrates project, resource, and financial management into a single system. Key features include opportunity and pipeline planning, which helps in forecasting demand and capacity to ensure proper staffing for projects. The software provides extensive project and work management capabilities, such as configurable workflows and project templates to standardize delivery. A core strength lies in its resource management functionality, which allows for the optimal assignment of resources based on availability and skills. Furthermore, the platform offers deep financial management tools for budgeting, time and expense tracking, billing, and revenue recognition, supporting various billing models like time and materials or fixed-fee. Analytics and reporting, powered by IBM's Watson technology, provide real-time dashboards and KPIs for monitoring the health of service engagements. Keywords: Professional Services Automation, PSA software, Project Portfolio Management, PPM, Planview, quote-to-cash, resource management, project financial management, services delivery, contract management, revenue recognition, time and expense tracking, business process automation, enterprise software, services resource planning, opportunity management, capacity planning, IT project management, services billing, project-based ERP