BusinessNext

About BusinessNext

Founded in 2001 as Acidaes Solutions Pvt Ltd. by Nishant Singh, Manoj Kumar Singh, and Bidhan Chaudhary, BUSINESSNEXT is a provider of composable enterprise solutions for banks and financial services companies. The company, initially known for its flagship CRM product CRMNEXT launched in 2002, was established to address the shortcomings in the customer relationship management market, which was characterized by overly complex systems or options that lacked sufficient scope. Nishant Singh, a serial entrepreneur with a background in technology, including GPS development, drove the initial vision. The firm has since rebranded to BUSINESSNEXT to reflect its expanded capabilities beyond CRM into broader digital transformation. Its business model is primarily subscription-based SaaS, with custom pricing available for large enterprises. Headquartered in Noida, India, and Raleigh, North Carolina, the company serves over 120 financial institutions globally, including HDFC Bank, Axis Bank, and SBI General Insurance. As of July 2026, BUSINESSNEXT has raised a total of $63 million over multiple funding rounds, with its latest Series C valuing the company at $700 million. Investors include Avataar Venture Partners, Norwest Venture Partners, Ascent Capital, and ServiceNow Ventures. BUSINESSNEXT offers a suite of AI and ML-driven, cloud-native platforms designed to facilitate digital transformation for financial institutions. The portfolio includes several modular solutions: CRMNEXT for customer relationship management, CUSTOMERNEXT for personalized customer journeys, DATANEXT for big data and AI analytics, and LENDINGNEXT to streamline the lending process. These platforms are designed to be composable, allowing them to be plugged in and integrated with a bank's existing ecosystem. Key features include AI-powered lead management, automated customer onboarding with digital KYC, credit risk assessment, and real-time customer insights. The company emphasizes its "Autonomous Banking" platform, which uses private AI to automate processes and enhance decision-making.