Bond Vet

About Bond Vet

Bond Vet operates a chain of veterinary clinics providing both urgent and primary care for pets. The company was founded in 2017 by Dr. Zay Satchu, a veterinarian, along with Mo Punjani and Lukas Keindl, with backgrounds in business and technology, respectively. The first clinic opened in June 2019 in Brooklyn, New York, with the goal of bridging the gap between routine check-ups and emergency hospital visits, a model inspired by human urgent care providers like CityMD.

The founders' vision was to create a more efficient and accessible pet healthcare experience while addressing burnout within the veterinary profession. Dr. Satchu's veterinary experience was central to this, aiming to create a doctor-led company focused on a positive work environment and high-quality medical care. The business model combines pre-scheduled appointments for wellness exams with the flexibility of walk-in availability for more immediate health concerns. This hybrid approach caters to a wide range of needs, from routine vaccinations and dental cleanings to treating illnesses and injuries that are not life-threatening. The company also offers telehealth consultations, a pet portal for managing medical records, and an on-site pharmacy.

Bond Vet operates on a fee-for-service basis, targeting pet owners in metropolitan areas. The clinics are designed to be modern and calming to reduce stress for both pets and their owners. The company utilizes technology to streamline operations, including its own software and a mobile app for scheduling and communication. Since its inception, Bond Vet has seen significant growth, expanding from its initial New York City locations to operate over 40 clinics across cities like Boston, Chicago, and Washington D.C. This expansion has been fueled by substantial funding, including a $17 million Series A round in 2020 led by Talisman Capital Partners and a $170 million investment from Warburg Pincus in 2021. In June 2023, Garrett Lewis, former COO of VCA Animal Hospitals, was appointed CEO, with co-founder Mo Punjani transitioning to the role of chairman.