Bloodhound Software

About Bloodhound Software

Bloodhound Software operates as a division of ROYDAN Enterprises, Ltd., an employee-owned company specializing in the debt collection industry. The company's origins trace back to 1980 when Dan Hornung founded ROYDAN Enterprises, Ltd. in Manitowoc, Wisconsin, initially to automate accounting systems for local businesses. A significant milestone was the introduction of the first computerized debt collection solution, the Collection Agency Manager, between 1983 and 1989. The Bloodhound® Software brand itself was launched between 1998 and 1999. After leading the company for over four decades, Dan Hornung transitioned ownership to the employees and officially retired in March 2025. In September 2024, Barry Phetteplace was appointed President, succeeding the founder.

The firm's core business is providing comprehensive software solutions tailored for consumer collection agencies. The business model centers on delivering a suite of software tools designed to manage and streamline the entire collection process, helping clients to improve efficiency and maintain compliance with industry regulations. Its flagship product, Bloodhound® debt collection software, equips collectors with the necessary tools to focus on their collection targets. Key features include the Click-to-Collect® system, which streamlines collector tasks, and a rule-building system to navigate complex compliance requirements. The software is designed to be adaptable for agencies of all sizes. Additionally, the company offers ClientConnect, a secure web portal that provides clients with real-time access to their account information and reports. Another product, ViewPoint, is an integrated report writer that offers over 70 standard reports on collector productivity, client activity, and profitability, with options for customization. The company emphasizes strong customer support, offering guided transitions for new clients and responsive service.

Bloodhound Software also developed NexTask®, an omni-channel contact center solution that integrates tightly with Bloodhound but can also connect to other CRM platforms via API. This, along with a public API, enhances the flexibility for customers to connect Bloodhound to other systems. The company is dedicated to nurturing growth through collaboration with customers and partners to deliver compliant solutions and services. Having been in the industry for over 45 years, the firm leverages its extensive experience to help businesses adapt to the evolving regulatory landscape.