BILT

About BILT

BILT is a customer experience platform that specializes in providing official 3D interactive instructions for a wide range of products from numerous brands. The platform offers voice, text, and animated guidance, making it easier for users to set up or train on various products. Expert instruction designers collaborate with manufacturers to create these detailed instructions, which are available on the free BILT mobile app. The app allows users to leave ratings and reviews at the end of each instruction set, helping designers to continuously improve the instructions. This feedback loop not only enhances user experience but also reduces product returns and customer support costs. The instructions provide comprehensive details such as the number of people required, time needed, and steps involved in a project. Users can see the tools required and parts included, and can interact with the instructions by tapping the touchscreen for more details, zooming in and out, and rotating images 360 degrees for better understanding. The instructions are regularly updated to ensure they are never obsolete. BILT serves a diverse range of clients, including manufacturers and end-users, operating primarily in the consumer goods and electronics markets. The business model revolves around offering a free app with the option for clients to restrict access to sensitive instructions using secure access keys. BILT generates revenue through partnerships with manufacturers who seek to enhance their customer experience and reduce support costs. The company's headquarters and Global Brand Support Center are located in Grapevine, Texas.