BigChange

BigChange provides a cloud-based job management platform designed to assist businesses with mobile workforces in streamlining their operations. The company was founded in Leeds in 2012 by serial entrepreneur Martin Port, who previously founded the telematics firm Masternaut. Port's vision for BigChange was to create a single, unified system to eliminate inefficient paperwork and manage mobile workers more effectively.

The company's core offering is an all-in-one platform that integrates customer relationship management (CRM), job scheduling, live vehicle and resource tracking, a mobile application for field personnel, and financial management tools. This system allows office staff to schedule jobs, track progress in real-time, and manage invoicing, while field technicians receive job details, file reports, and capture signatures digitally via the mobile app. Key features include intelligent scheduling that considers location and traffic, a customer portal for booking and tracking jobs, automated ETA alerts, and the ability to generate quotes and process payments. The platform serves a wide range of industries, including drainage, property maintenance, plumbing and heating, fire and security, and equipment hire.

BigChange operates on a subscription-based model, providing its software-as-a-service (SaaS) to businesses of various sizes, from small enterprises to large corporations with clients like Sunbelt Rentals and EDF. A significant milestone occurred in February 2021 when Boston-based private equity firm Great Hill Partners invested £75 million, valuing BigChange at £100 million and enabling the company to accelerate its growth and product development. Subsequently, in October 2024, BigChange was acquired by Simpro Group, a global leader in field service management solutions, further enhancing its global reach and service capabilities. The company has received numerous accolades, including the Queen's Award for Enterprise for Innovation in 2020 and placements in the Sunday Times Tech Track 100 and Deloitte Technology Fast 50.

Keywords: job management platform, field service management, mobile workforce management, vehicle tracking, CRM, job scheduling, software-as-a-service, SaaS, Martin Port, fleet management, work order management, resource management, digital job sheets, real-time tracking, customer portal, automated invoicing, route optimization, field service automation, compliance management, business intelligence, facilities management software, plumbing software, HVAC service software, electrical contractor software, equipment rental management