Acuity Care

About Acuity Care

Founded in 2011, Bespoke Health & Social Care provides clinically-led, person-centered care for individuals with complex, long-term needs throughout England. The company operates on a nurse-led, carer delivery model, enabling clients with conditions such as spinal injuries, physical disabilities, and those requiring airway management to receive support within their own homes and communities. Its services, which cater to both adults and children, are delivered through a virtual model featuring a central office in Nottingham and local clinical teams. The business focuses on models like crisis intervention and fast-track community integration to prevent avoidable hospital admissions. In June 2020, WestBridge invested £9.6m, partnering with the senior management team to drive growth, with founder Paul Sais retaining a significant shareholding and a non-executive position. BHSC is part of the Acuity Care Group, which allows it to offer a broader range of specialized services, including support for individuals with acquired brain injuries, learning disabilities, and autism.

The company's business model is centered on establishing contracts with the UK's Clinical Commissioning Groups, with a strong reputation for high-quality care provision. Revenue is generated through these recurring NHS contracts. The care approach empowers clients and their families by involving them in decisions, including the selection of compatible support workers, to foster independence and a fulfilling life. The company is registered with the Care Quality Commission (CQC), ensuring adherence to regulatory standards. Following the investment from WestBridge, BHSC has focused on operational improvements and a buy-and-build strategy to expand its service offerings and geographical footprint.