Atomic Work

Atomicwork provides an AI-native platform designed to streamline and automate internal workflows for enterprises, targeting departments such as IT, HR, and finance. The business model is subscription-based, with pricing determined by the number of employees and support agents using the platform. The company serves global organizations across various sectors, including financial services and healthcare, with clients like Zuora and Pepper Money utilizing the system to enhance productivity.

The core of Atomicwork's offering is an agentic AI platform featuring a universal AI agent named Atom. This platform integrates directly into employees' existing collaboration tools like Microsoft Teams and Slack, providing a unified interface for support and service requests. Atom is designed to understand and resolve employee queries, automate repetitive tasks, and manage service requests from initiation to fulfillment. Key features include a conversational AI assistant, automated request and incident management, asset management, and a no-code workflow builder. The platform leverages an enterprise knowledge graph and can be connected to various business applications such as Salesforce and Jira to automate complex processes like employee onboarding or IT support. By deflecting common questions and handling routine tasks autonomously, the system aims to free up service teams to focus on more strategic initiatives.