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Assembled
Workforce management platform that leverages AI to help organizations optimize customer support operations through scheduling, forecasting, and real-time analytics
About Assembled
Assembled is a startup focused on optimizing workforce management (WFM) for customer support teams. The company provides a comprehensive platform that helps businesses manage their customer service operations more efficiently through advanced scheduling, real-time monitoring, and data analytics. Assembled primarily serves businesses that operate customer support centers, ranging from small enterprises to large corporations.
Operating in the customer support and workforce management market, Assembled leverages artificial intelligence (AI) and automation to enhance the efficiency and effectiveness of customer support teams. The platform offers features such as adherence reports, which track how well agents stick to their schedules, and real-time data on system performance, ensuring that businesses can maintain high levels of service uptime.
Assembled's business model is subscription-based, where clients pay a recurring fee to access the platform's suite of tools and services. This model provides a steady stream of revenue and allows the company to continuously update and improve its offerings. The platform's value proposition lies in its ability to reduce operational costs, improve agent productivity, and enhance customer satisfaction by ensuring that support teams are always optimally staffed and managed.
In summary, Assembled is a key player in the workforce management space for customer support, offering a robust platform that combines AI and data analytics to streamline operations and improve service quality.
Source: Dealroom company dataAt a glance
- Status
- Operational
- Founded
- 2018
- Headquarters
- San Francisco, United States
- Employees
- 138
- Open positions
- 27
- Dealroom signal
- 77.2/100
- Industry
- Marketing
- Sub-industry
- CRM & Sales
- Sector
- AI, Customer Service, Marketing and Advertising, Core AI, Sales Intelligence Tools, Generative AI, genAI Applications, AI Agents
- Technology
- Artificial Intelligence, Machine Learning, Natural Language Processing
- Business model
- SaaS
- Client focus
- b2b
Knowledge graph
More headlines
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| SERIES BOther financing | May 2022 | $51M | $204M | Emergence · Basis Set Ventures · NEA | ↗ |
| SERIES AOther financing | Mar 2021 | $17M | $66M | Basis Set Ventures · Emergence · Felicis · Stripe | — |
Financials
Revenue, earnings and other financial measures where available. Years marked “E” are estimates.
Growth signals
Latest recorded traffic for Assembled is 65K monthly website visits, down 11% over the last three months. Assembled's team grew 40.8% over the past year.
Open positions
Similar companies
Company identity and context are open; selected comparison metrics preview what is available on the platform.
Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Seed3 investors entered at this stage
Stripe
Basis Set Ventures
SignalFire
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about Assembled on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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