AloTech

About AloTech

AloTech provides a cloud-based contact center software solution, targeting businesses seeking to replace costly and complex on-premise systems. The company was founded in Istanbul, Turkey, in 2012 by Cenk Soyak (CEO), Idris Avci (CTO), and Korhan Ercin (CSO). Cenk Soyak's prior experience includes roles as a General Manager and Partner at Ernst & Young. The founding team aimed to address the inefficiencies of traditional call center infrastructures.

The company operates on a subscription-based, pay-as-you-go model, leveraging Google Cloud's infrastructure to offer its services. This structure eliminates the need for clients to invest in hardware, software, or maintenance, allowing for rapid deployment and scalability. Agents only require a computer and an internet connection to operate, which supports remote work setups. The business serves a wide range of clients, from SMEs to large enterprises across various industries, and by 2021, had a portfolio of over 600 customers. For its international operations, AloTech uses the brand name "Call Center Studio" and serves customers in dozens of countries.

AloTech's platform is an omnichannel solution, managing customer interactions across voice, email, chat, and social media channels like Facebook Messenger and WhatsApp. Key features include interactive voice response (IVR), automatic call distribution (ACD), call recording, predictive dialing, and detailed reporting and analytics. The system is designed for seamless integration with major CRM platforms such as Salesforce, Zendesk, and Microsoft Dynamics, enabling agents to work from a single interface. The company has also been focusing on incorporating AI-powered tools, including voice and text bots, to enhance customer experience and operational efficiency.

The company has secured a total of $3.3 million in funding over several rounds. A significant seed round in August 2021 raised $3 million, led by Collective Spark with participation from investors like TechOne Venture Capital and Invexen. AloTech has received numerous awards, including being named a "Cloud Innovator of The Year" in the Cloud Innovation World Cup Series and winning Startup Turkey.