Alodokter

About Alodokter

Alodokter is a digital health platform operating in Indonesia, established in 2014 by Nathanael Faibis and Suci Arumsari. Faibis, who serves as CEO, previously worked at Lazada and Rocket Internet, bringing e-commerce and startup scaling experience to the healthcare sector. The company was founded to address the challenge of making high-quality healthcare more accessible and affordable in a country with a low doctor-to-patient ratio.

The firm's core business revolves around a comprehensive mobile application and website that serves over 30 million monthly active users. Alodokter provides an end-to-end solution for patients, beginning with a vast library of medical articles and information. Its primary service is telemedicine, allowing users to chat with general practitioners and specialists for consultations. The platform facilitates the booking of in-person appointments with a network of over 43,000 doctors across 1,500 hospitals and clinics. Additionally, the company offers an e-pharmacy service for purchasing prescribed medications and health insurance packages.

Alodokter's business model generates revenue from multiple streams. A significant portion comes from web advertising and telemedicine services, which are offered on both a subscription and a one-time fee basis. The company also earns income from commissions on patient referrals to hospitals and through its e-pharmacy and insurance product offerings. The platform has demonstrated a strong growth trajectory, backed by significant investor funding. It has raised a total of $49.7 million over nine funding rounds, including a $33 million Series C in 2019 led by Sequis. Notable investors include MDI Ventures, Golden Gate Ventures, Softbank Ventures Asia, and Samsung Ventures.