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Airkit
Empowering leading brands to build digital customer experiences 40x faster
About Airkit
Airkit.ai specializes in AI-driven customer service automation tailored for eCommerce businesses. The company leverages advanced AI agents to handle a wide range of customer service tasks, including order status updates, return and exchange support, order issue management, product information, and technical support. These AI agents integrate seamlessly with popular eCommerce tools, CRMs, helpdesks, and order management systems, enhancing the existing tech stack of businesses without requiring any coding knowledge for activation.
Read full description
Airkit.ai serves customer-obsessed eCommerce brands, providing them with the tools to deliver exceptional customer experiences. The AI agents are designed to autonomously decide the best course of action to resolve customer queries quickly and effectively. This not only improves customer satisfaction but also reduces the workload on customer service teams by escalating detailed action plans when necessary.
The business operates in the eCommerce market, targeting companies that prioritize customer experience and are looking to streamline their customer service operations through automation. Airkit.ai's business model revolves around offering a subscription-based service, where clients pay for the AI-driven automation capabilities that integrate with their existing systems. This model ensures a steady revenue stream while providing continuous value to clients through ongoing support and updates.
At a glance
- Status
- Acquired
- Founded
- 2017
- Headquarters
- Redwood City, United States
- Employees
- 3
- Open positions
- None listed
- Dealroom signal
- 60.9/100
- Industry
- Marketing, Enterprise Software
- Sub-industry
- CRM & Sales
- Sector
- AI, Core AI, No-Code and Low-Code Software, AI Applications, AI Agents
- Technology
- Artificial Intelligence
- Client focus
- b2b
Latest news
Press, funding announcements and product moves mentioning Airkit.
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| ACQUISITIONOther financing | Sep 2023 | $0 | — | Salesforce | ↗ |
| CONVERTIBLEOther financing | May 2022 | $0 | — | Ischyros New York | — |
Growth signals
Latest recorded traffic for Airkit is 310 monthly website visits, down 80.6% over the last three months. Airkit's team declined 94.1% over the past year.
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Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Seed1 investor entered at this stage
Series A4 investors entered at this stage
Emergence
Salesforce Ventures
EQT Ventures
Ischyros New York
Other known investors1 additional known investor
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about Airkit on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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