AI CROSS

About AI CROSS

AI CROSS Inc., a publicly-traded company on the Tokyo Stock Exchange Growth Market, was established in March 2015 by Representative Director and CEO Noriko Harada. The company's founding was deeply influenced by Harada's personal experiences. After living and working abroad, including in the US, she returned to Japan and faced significant challenges as a working mother, particularly with childcare. This experience, contrasted with the more flexible remote work environments she observed in the US, fueled her motivation to leverage technology to improve Japan's working conditions. She recognized the potential of SMS for communication, having used it extensively while living in New York to balance work and parenting.

Initially founded as AOS Mobile Co., Ltd., the company changed its name to AI CROSS Inc. in August 2018. A significant milestone was achieved in October 2019 when the company was listed on the Tokyo Stock Exchange Mothers market (now Growth). This rapid growth from its founding was driven by a clear mission to foster "Smart Work, Smart Life" by enhancing business communication and efficiency. The company operates under a single business segment known as "Smart AI Engagement," which focuses on providing B2B communication platform services. The business model generates revenue through multiple streams, including usage-based fees for message delivery and, increasingly, subscription and success-based models for its AI-driven solutions, which aim to stabilize and enhance profitability.

AI CROSS delivers a suite of services designed to streamline corporate communication and HR processes. Its flagship product, "Zettai-Reach! SMS," is a service for businesses to send and receive Short Message Service (SMS) and Rich Communication Service (RCS) messages for purposes like client communication, personal authentication, and replacing direct mail. The company also offers "QA Robot," a high-precision AI chatbot for customer support, and "HYOUMAN BOX," an HR management service. A key component of its strategy is the AI analytics service provided through its "AIX Lab," which analyzes data from various communication channels to create new engagement solutions for businesses. This allows corporate clients to optimize communication, reduce costs, and improve sales by leveraging data-driven insights without necessarily needing in-house data scientists.