Agency VA

About Agency VA

Agency VA provides trained virtual assistants and service teams specifically for the insurance industry. Founded in 2018 by Ben Barrientos and Wessly Anderson, who both have extensive backgrounds in the insurance sector, the company aims to address the industry's hiring demands for service-related tasks. The founders' experience in building and scaling agencies led to the development of Agency VA's services.

The company offers several solutions, including dedicated virtual assistants, trained service teams for specific tasks, and a global payroll service (AVA EOR). Clients are primarily insurance agencies in the United States looking to optimize operations and reduce overhead. Agency VA sources and trains a global workforce, with talent from over 10 countries, including the Philippines, India, and regions in Central and South America. This allows them to provide staff, both licensed and non-licensed, that can handle a range of functions such as new business production, lead generation, quoting, customer service, and billing.

Agency VA's business model is subscription-based, where clients hire, manage, and pay for remote workers through a single platform. The company also developed its own proprietary software, AVA, to track and manage remote worker productivity and ensure data security. Agency VA is a SOC 2 certified provider in its specific industry niche. In April 2023, the Lehi, Utah-based company secured a $12 million investment from Maddix Capital to expand its technology offerings and strategic partnerships.