800.COM

About 800.COM

800.com operates as a provider of telecommunications services, specializing in toll-free and local numbers for businesses. Founded in 1997 by Greg Drew, the company offers a platform designed to enhance business communication and marketing efforts.

The company's core business revolves around providing businesses with memorable 800 toll-free numbers, as well as local and vanity phone numbers, which can be customized to spell out a company's name or a relevant keyword. This service is aimed at small businesses, startups, and freelancers seeking to establish a professional and national presence. The business model is subscription-based, with tiered monthly or annual plans that offer varying allotments of minutes, phone numbers, and users. All plans include a suite of features without additional setup fees.

800.com's platform integrates a variety of communication tools in a single dashboard. Key features include call forwarding, which can route calls to multiple phone numbers simultaneously or sequentially, and call recording for training and quality assurance purposes. The service also offers voicemail-to-email transcription, business texting for SMS marketing campaigns, and call analytics to track marketing ROI. Users can manage their services through desktop and mobile applications, providing flexibility for remote work. The platform also provides an API for custom integrations with other business systems.

The company has positioned itself as an all-in-one solution for business phone services, powering millions of calls and texts annually for tens of thousands of companies across numerous countries. Historically, the company secured $40 million in Series B funding over two rounds in 2001 and 2002 from investors including OVP Venture Partners and Trinity Ventures. It was later acquired in March 2002.