21GRAMS

About 21GRAMS

21grams, established in 2004 as a component of the Fitek Group, operates within the Nordic market for physical and digital mail distribution. The company was founded by Stefan Blomqvist, who currently serves as the CEO. His background includes a significant tenure at Fitek, which was later acquired by Unifiedpost Group, providing him with extensive experience in the postal and document handling industry. In 2021, a significant milestone occurred when the company was acquired by Unifiedpost Group, a prominent European FinTech entity, which has since integrated 21grams into its suite of services.

The firm specializes in managing and optimizing outbound and inbound document flows for a diverse client base that includes large corporations, small and medium-sized enterprises, and the public sector. Its core business revolves around providing a comprehensive platform for sending and receiving invoices and other important documents through various channels, including physical mail, digital mailboxes like Kivra, e-invoices, and email. This multi-channel approach allows clients to streamline their communication processes, reduce costs, and improve efficiency by outsourcing their entire mail handling function. Revenue is generated by charging clients for the processing, printing, and distribution of these documents, with pricing models likely based on volume and the specific mix of physical and digital services utilized.

The service portfolio of 21grams is built around a proprietary platform that acts as a single point of contact for all document distribution needs. For outbound mail, the system intelligently selects the most cost-effective and appropriate channel for each recipient, whether it be traditional post or a digital alternative. A key feature is its print and mail service, which handles everything from printing and enveloping to postage optimization for physical deliveries. On the digital side, it offers connections to various e-invoicing networks and digital mailbox providers, ensuring documents are delivered electronically whenever possible. The company also provides solutions for inbound mail, digitizing and processing incoming documents to facilitate easier management for its clients. This comprehensive offering positions 21grams as a critical partner for businesses looking to modernize their document management and communication workflows.